mark_email_read Feature
Booking Confirmations
Every guest confirms — fewer empty spots.
What it's for
A confirmed booking is a booking that shows up. Plannera sends each guest a confirmation request by WhatsApp or email, and their confirm-or-decline appears right on the reservation — so you always know who's really coming.
Messages are yours to shape: pick a warm, formal or short tone, add your own words, and test-send before you go live.
How to reach & use it
1
Set up your message
In confirmation settings, choose a template (warm, formal or short), personalize the wording, and send yourself a test.
2
Send with a tap
Send a confirmation request from any booking by WhatsApp or email — or have it go out automatically.
3
See the response
Each guest's confirm or decline shows on the reservation and feeds your confirmation-rate analytics.
Limits & good to know
infoConfirmations need the guest's phone number (for WhatsApp) or email address.
infoWhatsApp confirmations require a valid mobile number on the booking.
infoMessage templates are fully customizable per business.
Frequently asked questions
WhatsApp or email — which is used?
Whichever you prefer; WhatsApp needs the guest's mobile number, email needs their address.
Can guests decline?
Yes — they can confirm or decline in one tap, and you'll see it on the booking so you can free the spot early.
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