Feature

Guest Tags, VIP & No-shows

Remember what matters about every guest.

What it's for

The little details make guests feel remembered. Tag any booking with what matters — an allergy, a birthday, a pet, a baby seat, accessibility needs — and mark your regulars as VIP so the whole team treats them right.

And when someone doesn't show, mark it — so you can spot patterns and protect your busiest slots.

How to reach & use it

Open a booking

On any reservation, add the relevant tags for that guest.

Flag VIPs

Mark important guests as VIP so they stand out on the board for everyone.

Track no-shows

If a guest doesn't arrive, mark them as a no-show to keep an accurate record.

Limits & good to know

The available tags vary a little by planner type (e.g. seating vs. appointments).

VIP and no-show flags are visible to your whole team.

Frequently asked questions

What tags are there?

Common ones include allergy, event, pet, baby, accessibility and smokers — with VIP and no-show flags too.

Can staff see the tags?

Yes — tags and VIP flags show on the booking for your whole team.

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